Privacy Policy

Last updated: September 27, 2026

This Privacy Policy describes how RACKET ZONE LTDA, CNPJ 53.000.453/0001-84 ("RacketZone", "we"), handles personal data of users of the RacketZone app and the website www.racketzone.app, in compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018 — LGPD).

1. Data we collect

Data you provide

• Registration: full name, public nickname, email, password, profile photo;
• Social login: identifiers provided by the social login provider you choose, as authorized by you;
• Sports profile: sports played, skill level, schedule availability;
• Content: match results, posts, comments, chat messages, notes;
• Venues and clubs: name, address and map location, courts, photos, facilities, contacts (phone, WhatsApp, Telegram, Instagram, email, website), prices, payment methods, and access and booking rules;
• Venue activity: confirmations that you have played at a venue, membership requests, requests to manage a venue (stated role and message), and reports;
• Bookings: venue, court, date, time, tagged players, and cancellations;
• Contact and newsletter: name, email, and message submitted through website forms.

Data collected automatically

• Location: when authorized, to find nearby players and matches;
• Usage and device data: device identifiers, operating system, push notification token, access logs;
• Technical data necessary for security and fraud prevention.

2. How we use your data

• To operate the app's features (match recording, statistics, communities, location-based matchmaking);
• To display the court map and club and venue pages;
• To operate court bookings and send notices about them, including the invitation to record the result after the game;
• To generate schedules and occupancy reports for venue organizers;
• To review reports and moderate listings and content;
• To send push notifications related to your activity (invites, messages, matches);
• To generate personalized AI analyses and monthly recaps (Premium);
• To send transactional emails and, with your consent, the newsletter;
• To respond to contact and support requests;
• To comply with legal obligations and protect the rights of the company and its users.

3. Legal bases

We process personal data based on the LGPD's legal bases, mainly: performance of a contract (operating the service, including bookings, memberships, and venue management); consent (location, newsletter); legitimate interest (security, service improvement, displaying the collaborative court map, confirmations that you have played at a venue, and content moderation, always with the possibility to object); and compliance with legal obligations.

Contacts published by an organizer on a venue's page are treated as data made public by the data subject and are used only for contact about the venue.

4. Data sharing

We do not sell your personal data. We share data only with:

• Other users, through the platform's social features (public profile, results, posts) and the visibility rules described below;
• Club and venue organizers, for the information needed to manage the venue (bookings, schedules, reports, membership requests, and requests to manage the venue);
• Infrastructure and essential service providers, such as hosting, push notification delivery, social login authentication, and artificial intelligence technology for insight generation;
• Authorities, when required by law or court order.

Some providers may be located outside Brazil; in such cases, we adopt appropriate safeguards under the LGPD.

What is visible on the court map

• Venue page (name, address, map location, courts, photos, facilities, and prices): any user;
• Venue contacts: all users or members only, as chosen by the organizer;
• Confirmation that you have played at a venue: your profile photo and first name may appear on the venue's page, and your friends may see that you play there. You can undo the confirmation at any time;
• Bookings: the venue's organizers and the players tagged in the booking;
• Requests to manage a venue: the venue's organizers;
• Reports: the RacketZone team only. The person reported does not see who reported them.

5. Data published by other people and private venues

Some court map information is added by users rather than by the data subject. If your address, phone number, image, or other personal data was published by someone else, for example, a home listed as a venue, you can request its removal even without an account, at sac@racketzone.app, indicating the venue and the reason. Users can also report it through the app. We review the request and may hide the content in the meantime.

6. Retention and deletion

We keep your personal data only for as long as necessary for the purposes in this policy or to comply with legal obligations. Application access logs are kept for at least 6 months, as required by the Brazilian Civil Rights Framework for the Internet (Law No. 12,965/2014). You can delete your account in the app settings or request deletion via sac@racketzone.app. After deletion, your data is removed or anonymized, except where retention is legally required; however, to preserve the accuracy of other users' statistics, the name you used remains linked solely to the matches in which another player recorded you as their opponent.

The history of bookings, confirmations, and venue-related requests is kept for as long as needed for organizers' schedules and reports and, after account deletion, is removed or anonymized, except where retention is legally required. Report records may be kept for as long as needed to protect the rights of those involved and prevent abuse.

7. Your rights

Under the LGPD, you may request: confirmation of processing, access, correction, anonymization, portability, deletion, information about sharing, and withdrawal of consent. You may also object to processing based on legitimate interest, such as the display of your confirmation at a venue (which you can undo directly in the app), and request the removal of your data published by other people. To exercise your rights, write to sac@racketzone.app. You may also file a complaint with the National Data Protection Authority (ANPD).

8. Security

We adopt technical and organizational measures to protect your data, such as credential encryption, access control, and secure communication (HTTPS). No system is 100% secure, but we work continuously to protect your information.

9. Cookies

Our site uses analytics cookies (Google Analytics) to understand how pages are used. These cookies are only enabled after your consent in the banner shown on your first visit. To see which cookies we use, their purposes and how to manage them, read our Cookie Policy.

10. Automated decisions and artificial intelligence

We use artificial intelligence to generate personalized analyses and insights from your matches (a Premium feature). These insights are informational and do not produce legal effects or constitute automated decisions that significantly affect you. Even so, under Article 20 of the LGPD, you may request information about this processing and a review by our team, at sac@racketzone.app.

11. Children and teenagers

RacketZone is not intended for people under 18 without guardian authorization. Accounts of unauthorized minors may be removed. The processing of children's and adolescents' data follows their best interest, under Article 14 of the LGPD.

12. Newsletter

By subscribing to the newsletter, you consent to receiving email communications about RacketZone news. You can unsubscribe at any time using the link in our emails or by contacting us.

13. Changes to this policy

This policy may be updated from time to time. Material changes will be communicated through the app or by email. The current version will always be available on this page.

14. Data protection officer and contact

For any questions about privacy and data protection, contact our data protection officer at sac@racketzone.app.