FAQ

Frequently asked questions

Everything you need to know before stepping on court. Can't find your answer? Get in touch.

General

Yes! Recording matches, tracking stats, finding players, and joining communities is free. The optional Premium plan unlocks advanced features such as AI insights, advanced statistics, filters, unlimited custom players, advanced notes, and full H2H.

Tennis (our flagship), Beach Tennis, Padel, Pickleball, Table Tennis, Squash and Badminton.

Portuguese and English.

iOS (App Store) and Android (Google Play).

Yes — you can sign in with your Google or Apple account and get started in seconds, no long forms. If you prefer, you can also sign up with your email.

You get value from day one: log your matches, track your stats and improve even if you keep playing with your usual crew. Invite your partners to the platform and help your local community grow — the more people nearby, the more open matches show up on your radar.

Matches & statistics

No. You can record matches against other platform users or create players manually to keep your history complete.

You enter the result set by set, choose your opponent (or doubles pair), set whether the match is a friendly, ranking or tournament game, and can add venue, court, surface and notes. Everything feeds your statistics and head-to-head automatically.

No. Tournaments and rankings are private and exclusive to your profile — they exist so you can organize your records your way.

It's the complete comparison between you and a specific opponent: wins, losses, sets, games, and match history. All the notes you've made about that opponent are also shown, so you can use them to prepare for your next matchups. The full version is available with Premium.

Finding games & players

In the organized matches area you'll see open games by location, with date, time, venue, and available spots. Just request to join — the organizer approves and you get a notification.

Search for nearby players by sport and level, send a friend request, and arrange everything through the built-in chat.

Yes. Organizers can invite friends directly to their matches; friends receive a notification to accept or decline.

You do. The app provides a clear description for each level and you pick the one that fits — so search and the radar suggest compatible games. From beginner to advanced, everyone has a place on court.

Yes! You can create your own community or club in the app, bring your playing partners together and share matches with the group. Clubs can also add their courts and get a page with photos, facilities, contact and prices.

Courts & bookings

In search, open the Courts tab. It shows places near you, with filters for sport, who can play, how to book, covered courts, lighting and surface. Every place has a page with photos, facilities, contact and prices.

You can add it yourself. The court map is collaborative: any player can add a place and confirm the ones they already know, which helps others find where to play.

Only at places where the club has opened bookings in the app. For the others, the place's page shows the contact details so you can arrange it with them directly. Each club also decides who can book, for example, members only.

No. Members book without paying anything to RacketZone. Court fees, when there are any, are settled with the club itself, and prices and payment methods are shown on the place's page.

Yes. On the booking you tag up to 3 players or leave a spot open for a guest, if the club allows it. To cancel, just open the booking, following the club's cancellation rules.

Create your club's community and add your courts. It's free, and the club shows up in the Courts tab with photos, facilities, contact and prices. You can also manage members and membership requests.

Adding courts and showcasing your club is free. To open bookings, one of the club's organizers just needs Premium. Once bookings are on, you set hours and rules, follow the schedule with events and blocked slots, and see occupancy reports. Members still book at no cost.

Privacy & location

No. RacketZone doesn't monitor your location in real time: you choose and save the location you want to use, and that's what the app uses to show nearby players, communities and matches.

No one sees your address. Other users only see the approximate distance to you (like "< 1 km"), calculated from the location you saved.

You decide. You control the visibility of your information and, if you prefer, you can use private mode to log matches that stay just with you.

Premium & account

Advanced statistics, filters, AI insights, advanced notes, and full H2H. For organizers, Premium also unlocks court booking at your club.

Premium has monthly and annual plans (prices are shown in the app) and you can try it free for 15 days. You can cancel anytime, no strings attached — and the free plan keeps working for logging matches and tracking your stats.

No. Your matches and stats are safely stored in your account on our servers. Just sign in on the new device and everything will be there.

Data export isn't available at the moment, but your full history is always accessible inside the app.

Every month, our AI analyzes your matches and generates a personalized report with game patterns, strengths, and recommendations. Exclusive to Premium subscribers.

A visual summary of your month on court: matches, wins, records, frequent partners, and achievements — ready to share.

You can request account deletion directly in the app under profile settings.